Fraud help in Romania: take the first steps
A fake online shop, forged recruitment letter or caller pretending to represent your bank can leave you unsure whether to contact police or a consumer authority. Start with the immediate payment and account risks, then keep a clear record of the incident. This fraud help guide for Romania brings together practical steps and official resources so you can decide whom to contact and what information to prepare.
Start with the most immediate risk. If money or bank access is involved, contact your bank promptly. Keep the original messages and documents, and write down what happened while it is fresh in your mind. You can ask for help before you have gathered every piece of evidence.
Use the right reporting service
Romanian Police receive reports of suspected crime. ANPC handles consumer matters within its remit. When using an online police petition, confirm what further steps are required for a formal criminal complaint. Start with the official reporting guidance for Romania, then follow the relevant sections below for banking, identity protection and consumer complaints. Keep copies of reports and reference numbers so you can follow up consistently.
Check suspicious letters and payment requests
A real company name, familiar logo or official-looking document is not enough to establish authenticity. Read our guide to company letterhead security and impersonation scams, and learn how secure business communication can help organisations make correspondence easier to verify.
Contact the claimed sender through details you find independently before taking further action. Be cautious of unsolicited recovery offers that demand an advance payment or promise guaranteed results. For incidents involving another jurisdiction, visit the country-by-country Fraud Help directory.
1. Stop Further Losses
If someone is in immediate danger or urgent emergency assistance is needed, call 112. Use the police reporting routes below for non-emergency complaints.
Stop communicating with the suspected scammer and do not send more money. Contact your bank immediately if money, card details or account access are involved. Save messages, payment records and suspicious documents. If someone has remote access to your device, disconnect it from the internet and contact your bank from another trusted device.
2. Contact Your Bank or Payment Provider
Use your bank’s official app or a trusted telephone number. Explain whether a payment was unauthorised or you were deceived into approving it. Ask about securing cards and online banking, tracing transactions and any available recall or dispute process. Keep a written record of your notification and the bank’s response. Do not send money to a caller’s supposed “safe account”. Recovery depends on the circumstances and is not guaranteed.
Tell the bank which credentials or identification methods were exposed, whether you installed remote-access software and whether you approved any payment. Ask for a case reference and written instructions. If you disagree with its response, request its formal complaint procedure and the relevant dispute-resolution route.
3. Report the Fraud to Police
Contact a Romanian police unit to report suspected fraud and ask how to lodge the formal criminal complaint. The Romanian Police also provide an online petition channel. Ask the receiving unit whether your submission meets the requirements for your case and whether a signed complaint or attendance is needed. Do not assume every online petition completes a criminal complaint. For emergencies, call 112.
Prepare a short timeline, payment records, recipient account details, original messages, website addresses and copies of suspicious documents. Explain how the contact began and what money or information you shared. Keep the complaint reference and any instructions for providing additional evidence.
4. Report Cybercrime and Online Fraud
Report online scams and suspected criminal account misuse to police. Keep the original messages, website addresses, payment confirmations and details of any software installed at the scammer’s request. Use the official Romanian Police website to locate the appropriate contact. If a payment or account is at risk, contact your bank immediately instead of waiting for a response to an online petition.
Keep original evidence and use a trusted device to secure affected accounts. Do not send passwords, one-time codes or full payment-card details in an incident report.
5. Protect Your Identity
Notify every bank, lender, telecom provider or online platform where your identity was misused. Dispute unfamiliar accounts or debts in writing and keep the replies. Change compromised passwords from a trusted device, secure your email first and enable two-factor authentication. If an identity document is lost or stolen, contact its issuing authority about reporting, blocking or replacement.
Report suspected criminal identity misuse to police and list the affected accounts or contracts. Notify the issuer of any compromised digital identity or electronic signature. Keep unfamiliar credit notices and invoices, and dispute fraudulent agreements directly with the organisation concerned.
6. Protect Your Credit
Biroul de Credit explains how individuals can exercise access rights and request their recorded credit information through its secure services. Start from the official website and follow the personal-data access instructions: https://www.birouldecredit.ro/
Check for unfamiliar entries and contact the reporting lender and register operator about suspected errors or identity misuse. Requesting a report is not a credit freeze and may not reveal every use of your identity. Keep monitoring your statements and correspondence.
7. Consumer-Protection Resources
ANPC provides a consumer-complaint service for matters within its remit. Start from its official website and use the complaints service linked there. Keep the order confirmation, receipts and correspondence with the trader. Do not use a general institutional email as a substitute for the designated complaint route. Suspected crimes should also be reported to police.
National Authority for Consumer Protection (ANPC): https://anpc.ro/
For a purchase dispute, keep the order confirmation, receipts, advertised terms and correspondence. Ask your payment provider about any available dispute or chargeback process without waiting for a regulator’s response. Recovery depends on the circumstances.
8. Employment and Immigration Fraud
Verify the employer through independently sourced contact details. Keep the job advertisement, offer letter, recruiter messages and payment requests. Report fraudulent adverts to the hosting platform. If you paid money or shared identity documents, contact your bank and police and follow the identity-protection steps above. For immigration claims, confirm the procedure and official fees with the responsible authority or consulate; a professional-looking letter does not prove that it is genuine.
Do not receive or forward money through your personal account for an unverified employer. For a claimed job or permit in Romania, independently contact the employer and the responsible government authority or consulate. Preserve forged offers and payment requests for police.
Official Contacts and Telephone Numbers
Emergency assistance: 112.
Police or formal complaint guidance: https://politiaromana.ro/ro/petitii-online
Cybercrime or technical incident guidance: https://politiaromana.ro/
National Authority for Consumer Protection (ANPC): https://anpc.ro/
Report the Fraud
Romanian Police (Poliția Română)
Official Sources
- European Commission: emergency number 112
- Romanian Police (Poliția Română): complaint guidance
- Cybercrime or incident guidance
- National Authority for Consumer Protection (ANPC)
- Biroul de Credit: personal data access FAQ
- Romanian Police: online-shopping fraud advice
- Romanian Interior Ministry: petitions and emergency distinction
- ANPC: contact and complaint routing
Received a suspicious business document?
Check whether a document issued through VerifiableLetter is authentic.
Important: This guide provides general information, not legal, financial or emergency advice. Procedures and contact details can change. Confirm requirements with the relevant authority. Reporting does not guarantee investigation, reimbursement or recovery.