Fraud help in Papua New Guinea: take the first steps
A fraudulent offer, investment pitch or impersonated business message can expose both money and personal information in Papua New Guinea. Contact your bank promptly, stop further payments and retain the documents that influenced your decision. This fraud help guide for Papua New Guinea brings together practical steps and official resources so you can decide whom to contact and what information to prepare.
Start with the most immediate risk. If money or bank access is involved, contact your bank promptly. Keep the original messages and documents, and write down what happened while it is fresh in your mind. You can ask for help before you have gathered every piece of evidence.
Use the right reporting service
The National Cyber Security Centre provides practical scam-response guidance and identifies police reporting routes. ICCC handles consumer enquiries and complaints through a separate service. Start with the official reporting guidance for Papua New Guinea, then follow the relevant sections below for banking, identity protection and consumer complaints. Keep copies of reports and reference numbers so you can follow up consistently.
Check suspicious letters and payment requests
A real company name, familiar logo or official-looking document is not enough to establish authenticity. Read our guide to company letterhead security and impersonation scams, and learn how secure business communication can help organisations make correspondence easier to verify.
Contact the claimed sender through details you find independently before taking further action. Be cautious of unsolicited recovery offers that demand an advance payment or promise guaranteed results. For incidents involving another jurisdiction, visit the country-by-country Fraud Help directory.
1. Stop Further Losses
If someone is in immediate danger or urgent emergency assistance is needed, call 112 (police). Use the police reporting routes below for non-emergency complaints.
Stop communicating with the suspected scammer and do not send more money. Contact your bank immediately if money, card details or account access are involved. Save messages, payment records and suspicious documents. If someone has remote access to your device, disconnect it from the internet and contact your bank from another trusted device.
2. Contact Your Bank or Payment Provider
Use your bank’s official app or a trusted telephone number. Explain whether a payment was unauthorised or you were deceived into approving it. Ask about securing cards and online banking, tracing transactions and any available recall or dispute process. Keep a written record of your notification and the bank’s response. Do not send money to a caller’s supposed “safe account”. Recovery depends on the circumstances and is not guaranteed.
Tell the bank which credentials or identification methods were exposed, whether you installed remote-access software and whether you approved any payment. Ask for a case reference and written instructions. If you disagree with its response, request its formal complaint procedure and the relevant dispute-resolution route.
3. Report the Fraud to Police
The National Cyber Security Centre advises scam victims to report to their nearest RPNGC police station or the Cybercrime Unit at 7 Mile Police Station in Port Moresby. Ask for a report reference and instructions on providing evidence. Use 112 for urgent police assistance.
Prepare a short timeline, payment records, recipient account details, original messages, website addresses and copies of suspicious documents. Explain how the contact began and what money or information you shared. Keep the complaint reference and any instructions for providing additional evidence.
4. Report Cybercrime and Online Fraud
Follow NCSC's scam-response guidance: stop engagement, secure affected accounts and report the crime to police. Keep message histories, website addresses and payment records. A technical incident notification or telecom-service complaint does not replace the criminal report.
Keep original evidence and use a trusted device to secure affected accounts. Do not send passwords, one-time codes or full payment-card details in an incident report.
5. Protect Your Identity
Notify every bank, lender, telecom provider or online platform where your identity was misused. Dispute unfamiliar accounts or debts in writing and keep the replies. Change compromised passwords from a trusted device, secure your email first and enable two-factor authentication. If an identity document is lost or stolen, contact its issuing authority about reporting, blocking or replacement.
Report suspected criminal identity misuse to police and list the affected accounts or contracts. Notify the issuer of any compromised digital identity or electronic signature. Keep unfamiliar credit notices and invoices, and dispute fraudulent agreements directly with the organisation concerned.
6. Protect Your Credit
Review unfamiliar loan applications, credit enquiries, invoices and collection letters. Contact the lender and any credit-information provider named in the correspondence, ask for access to the information held about you and dispute inaccurate entries in writing. Keep your police reference and supporting documents. Ask each provider about available fraud alerts or protective measures and their scope. Do not assume that one request freezes every account or removes an existing debt.
7. Consumer-Protection Resources
For a consumer transaction dispute, consult ICCC's Complaints and Enquiries service and attach supporting records. Ask whether the issue falls within its responsibilities. Criminal fraud should also be reported to police. For telecom-service complaints, approach the provider first and consult NICTA's separate process.
Independent Consumer and Competition Commission (ICCC): https://iccc.gov.pg/complaints-enquiries/
For a purchase dispute, keep the order confirmation, receipts, advertised terms and correspondence. Ask your payment provider about any available dispute or chargeback process without waiting for a regulator’s response. Recovery depends on the circumstances.
8. Employment and Immigration Fraud
Verify the employer through independently sourced contact details. Keep the job advertisement, offer letter, recruiter messages and payment requests. Report fraudulent adverts to the hosting platform. If you paid money or shared identity documents, contact your bank and police and follow the identity-protection steps above. For immigration claims, confirm the procedure and official fees with the responsible authority or consulate; a professional-looking letter does not prove that it is genuine.
Do not receive or forward money through your personal account for an unverified employer. For a claimed job or permit in Papua New Guinea, independently contact the employer and the responsible government authority or consulate. Preserve forged offers and payment requests for police.
Official Contacts and Telephone Numbers
Emergency assistance: 112 (police).
Police or formal complaint guidance: https://www.ncsc.gov.pg/responding-to-scams/
Cybercrime or technical incident guidance: https://www.ncsc.gov.pg/responding-to-scams/
Independent Consumer and Competition Commission (ICCC): https://iccc.gov.pg/complaints-enquiries/
Report the Fraud
Royal Papua New Guinea Constabulary (RPNGC)
Official Sources
Received a suspicious business document?
Check whether a document issued through VerifiableLetter is authentic.
Important: This guide provides general information, not legal, financial or emergency advice. Procedures and contact details can change. Confirm requirements with the relevant authority. Reporting does not guarantee investigation, reimbursement or recovery.