Fraud help in Norway: take the first steps
A fake marketplace listing, forged invoice or caller pretending to be your bank can put both your savings and digital identity at risk. If BankID or a payment service was involved, tell your bank promptly rather than waiting for the full story to become clear. This fraud help guide for Norway brings together practical steps and official resources so you can decide whom to contact and what information to prepare.
Start with the most immediate risk. If money or bank access is involved, contact your bank promptly. Keep the original messages and documents, and write down what happened while it is fresh in your mind. You can ask for help before you have gathered every piece of evidence.
Use the right reporting service
Politiet accepts eligible fraud reports online and can advise on other cases by telephone. Your bank handles immediate account protection, while consumer complaint services deal with relevant trader disputes. Start with Norway’s official police reporting guidance, then follow the relevant sections below for banking, identity protection and consumer complaints. Keep copies of reports and reference numbers so you can follow up consistently.
Check suspicious letters and payment requests
A real company name, familiar logo or official-looking document is not enough to establish authenticity. Read our guide to company letterhead security and impersonation scams, and learn how secure business communication can help organisations make correspondence easier to verify.
Contact the claimed sender through details you find independently before taking further action. Be cautious of unsolicited recovery offers that demand an advance payment or promise guaranteed results. For incidents involving another jurisdiction, visit the country-by-country Fraud Help directory.
1. Stop Further Losses
Call 112 if someone is in immediate danger or you need urgent police assistance. For non-emergency police help in Norway, call 02800.
Stop communicating with the suspected scammer and do not send more money. Contact your bank immediately if money, card details or account access are involved. Save messages, payment records and suspicious documents. If someone has remote access to your device, disconnect it from the internet and contact your bank from another trusted device.
2. Contact Your Bank or Payment Provider
Use your bank’s official app or a trusted telephone number. Explain whether a payment was unauthorised or you were deceived into approving it. Ask about securing cards and online banking, tracing transactions and any available recall or dispute process. Keep a written record of your notification and the bank’s response. Do not send money to a caller’s supposed “safe account”. Recovery depends on the circumstances and is not guaranteed.
Tell your bank if the incident involved BankID, Vipps, a bank transfer or payment-card details. Ask what can be blocked, traced or disputed and whether the recipient institution can be contacted. Describe exactly what you approved and what the caller or seller told you.
3. Report the Fraud to Police
Report suspected fraud to Politiet. Its online reporting service accepts fraud reports using a supported electronic ID. Read the current form requirements before submitting. If you cannot use the service or your case is not covered, call 02800 for guidance on reporting. Keep the confirmation and use the police’s follow-up process to add evidence.
Prepare a short timeline, payment records, recipient account details, original messages, website addresses and copies of suspicious documents. Explain how the contact began and what money or information you shared. Keep the complaint reference and any instructions for providing additional evidence.
4. Report Cybercrime and Online Fraud
Use the police reporting portal for eligible fraud and computer-crime reports. A general tip or a report to a social-media platform is not the same as filing a criminal complaint. Save messages, payment records and the affected account details. If someone gained access to your BankID or online banking, contact the issuing bank promptly and ask it to block compromised access.
5. Protect Your Identity
If BankID credentials may have been exposed, contact the bank that issued them and ask it to secure the service. Report suspected identity misuse to police. Keep unfamiliar invoices, collection letters and credit-check notices as evidence.
Notify every bank, lender, telecom provider or online platform where your identity was misused. Dispute unfamiliar accounts or debts in writing and keep the replies. Change compromised passwords from a trusted device, secure your email first and enable two-factor authentication. If an identity document is lost or stolen, contact its issuing authority about reporting, blocking or replacement.
6. Protect Your Credit
Consider a voluntary credit-check block (kredittsperre). Finance Norway explains that you must arrange it with each company that performs credit checks; one request does not cover every provider. Use the provider list linked from its guidance and ask about identification and removal requirements: https://www.finansnorge.no/tema/personlig-okonomi/okonomi--og-gjeldsradgivning/frivillig-kredittsperre/
Continue checking account statements and unfamiliar credit enquiries. A block is an additional protection and does not cancel fraudulent debts already created.
7. Consumer-Protection Resources
Forbrukerrådet, the Norwegian Consumer Council, provides consumer guidance and explains where to complain: https://www.forbrukerradet.no/how-to-complain
For a dispute with a genuine trader, complain in writing and keep the response. Follow the relevant complaint route for the product or service. Suspected criminal fraud should also be reported to police; consumer advice does not replace a bank dispute or guarantee recovery.
8. Employment and Immigration Fraud
Verify the employer through independently sourced contact details. Keep the job advertisement, offer letter, recruiter messages and payment requests. Report fraudulent adverts to the hosting platform. If you paid money or shared identity documents, contact your bank and police and follow the identity-protection steps above. For immigration claims, confirm the procedure and official fees with the responsible authority or consulate; a professional-looking letter does not prove that it is genuine.
Do not receive or forward money through your personal bank account for an unverified employer. Verify any work-permit claim through the destination country’s official immigration service or consulate. Preserve forged letters and payment requests for police.
Official Contacts and Telephone Numbers
Call 112 if someone is in immediate danger or you need urgent police assistance. For non-emergency police help in Norway, call 02800.
Police reporting: https://www.politiet.no/en/english/report-a-crime
Online crime or incident guidance: https://anmeldelse.politiet.no/
Consumer guidance: https://www.forbrukerradet.no/how-to-complain
Report the Fraud
Norwegian Police (Politiet)
Official Sources
Received a suspicious business document?
Check whether a document issued through VerifiableLetter is authentic.
Important: This guide provides general information, not legal, financial or emergency advice. Procedures and contact details can change. Confirm requirements with the relevant authority. Reporting does not guarantee investigation, reimbursement or recovery.