Fraud help in Mauritius: take the first steps
A fake trading platform, recruitment offer or social-media message may use professional-looking documents to persuade you to send money. If you paid or disclosed personal details, preserve the messages and contact your bank before responding to another request. This fraud help guide for Mauritius brings together practical steps and official resources so you can decide whom to contact and what information to prepare.
Start with the most immediate risk. If money or bank access is involved, contact your bank promptly. Keep the original messages and documents, and write down what happened while it is fresh in your mind. You can ask for help before you have gathered every piece of evidence.
Use the right reporting service
Mauritius Police receive criminal complaints, and CERT-MU provides MAUCORS for online cyber-incident reporting. The Financial Ombudsperson handles eligible complaints against regulated financial institutions. These routes address different parts of the incident. Start with the official reporting guidance for Mauritius, then follow the relevant sections below for banking, identity protection and consumer complaints. Keep copies of reports and reference numbers so you can follow up consistently.
Check suspicious letters and payment requests
A real company name, familiar logo or official-looking document is not enough to establish authenticity. Read our guide to company letterhead security and impersonation scams, and learn how secure business communication can help organisations make correspondence easier to verify.
Contact the claimed sender through details you find independently before taking further action. Be cautious of unsolicited recovery offers that demand an advance payment or promise guaranteed results. For incidents involving another jurisdiction, visit the country-by-country Fraud Help directory.
1. Stop Further Losses
If someone is in immediate danger or urgent emergency assistance is needed, call 999 or 112 for police assistance. Use the police reporting routes below for non-emergency complaints.
Stop communicating with the suspected scammer and do not send more money. Contact your bank immediately if money, card details or account access are involved. Save messages, payment records and suspicious documents. If someone has remote access to your device, disconnect it from the internet and contact your bank from another trusted device.
2. Contact Your Bank or Payment Provider
Use your bank’s official app or a trusted telephone number. Explain whether a payment was unauthorised or you were deceived into approving it. Ask about securing cards and online banking, tracing transactions and any available recall or dispute process. Keep a written record of your notification and the bank’s response. Do not send money to a caller’s supposed “safe account”. Recovery depends on the circumstances and is not guaranteed.
Tell the bank which credentials or identification methods were exposed, whether you installed remote-access software and whether you approved any payment. Ask for a case reference and written instructions. If you disagree with its response, request its formal complaint procedure and the relevant dispute-resolution route.
3. Report the Fraud to Police
Report suspected criminal fraud at a police station. Explain any financial loss and whether the incident involved a website, social-media account or compromised device. Keep the case reference and ask how to provide additional evidence. If you also submit a MAUCORS report, tell police about it and confirm any remaining formal complaint requirements.
Prepare a short timeline, payment records, recipient account details, original messages, website addresses and copies of suspicious documents. Explain how the contact began and what money or information you shared. Keep the complaint reference and any instructions for providing additional evidence.
4. Report Cybercrime and Online Fraud
MAUCORS is the official Mauritian Cybercrime Online Reporting System operated by CERT-MU. Its public portal provides incident reporting and status checking, including for cybercrime on social media. Follow the form requirements and retain your reference. Ask whether a separate police statement is required; an online incident report should not be assumed to complete every criminal-reporting step.
Keep original evidence and use a trusted device to secure affected accounts. Do not send passwords, one-time codes or full payment-card details in an incident report.
5. Protect Your Identity
Notify every bank, lender, telecom provider or online platform where your identity was misused. Dispute unfamiliar accounts or debts in writing and keep the replies. Change compromised passwords from a trusted device, secure your email first and enable two-factor authentication. If an identity document is lost or stolen, contact its issuing authority about reporting, blocking or replacement.
Report suspected criminal identity misuse to police and list the affected accounts or contracts. Notify the issuer of any compromised digital identity or electronic signature. Keep unfamiliar credit notices and invoices, and dispute fraudulent agreements directly with the organisation concerned.
6. Protect Your Credit
The Bank of Mauritius explains how to obtain an MCIB credit profile report: https://www.bom.mu/financial-stability/supervision/credit-profile-report. Follow the current identification and request procedure. Review unfamiliar obligations and report disputed entries to MCIB and the reporting institution. The report is based on participant data and does not create a universal credit freeze.
7. Consumer-Protection Resources
Raise your complaint with the financial institution first. The Office of Ombudsperson for Financial Services provides instructions for written complaints concerning eligible regulated institutions. Check the required prior steps, deadlines and supporting documents. Its role is separate from a criminal investigation and does not cover every consumer purchase.
Office of Ombudsperson for Financial Services: https://ofsmauritius.govmu.org/ofsmauritius/?page_id=3502
For a purchase dispute, keep the order confirmation, receipts, advertised terms and correspondence. Ask your payment provider about any available dispute or chargeback process without waiting for a regulator’s response. Recovery depends on the circumstances.
8. Employment and Immigration Fraud
Verify the employer through independently sourced contact details. Keep the job advertisement, offer letter, recruiter messages and payment requests. Report fraudulent adverts to the hosting platform. If you paid money or shared identity documents, contact your bank and police and follow the identity-protection steps above. For immigration claims, confirm the procedure and official fees with the responsible authority or consulate; a professional-looking letter does not prove that it is genuine.
Do not receive or forward money through your personal account for an unverified employer. For a claimed job or permit in Mauritius, independently contact the employer and the responsible government authority or consulate. Preserve forged offers and payment requests for police.
Official Contacts and Telephone Numbers
Emergency assistance: 999 or 112 for police assistance.
Police or formal complaint guidance: https://govmu.org/EN/infoservices/justiceanddefence/Pages/defence.aspx
Cybercrime or technical incident guidance: https://maucorsreport.govmu.org/maucors/
Office of Ombudsperson for Financial Services: https://ofsmauritius.govmu.org/ofsmauritius/?page_id=3502
Report the Fraud
Mauritius Police Force; CERT-MU and MAUCORS for cyber-incident reporting
Official Sources
Received a suspicious business document?
Check whether a document issued through VerifiableLetter is authentic.
Important: This guide provides general information, not legal, financial or emergency advice. Procedures and contact details can change. Confirm requirements with the relevant authority. Reporting does not guarantee investigation, reimbursement or recovery.