Fraud help in Denmark: take the first steps
A message claiming to come from a familiar business or public authority can pressure you into making a payment or approving something with MitID. If you suspect deception, stop and secure the affected services before responding again. This fraud help guide for Denmark brings together practical steps and official resources so you can decide whom to contact and what information to prepare.
Start with the most immediate risk. If money or bank access is involved, contact your bank promptly. Keep the original messages and documents, and write down what happened while it is fresh in your mind. You can ask for help before you have gathered every piece of evidence.
Use the right reporting service
Danish Police provide reporting routes for digital fraud, while banks and MitID services handle urgent access protection. A CPR credit warning can add protection when identity details have been misused. Start with Denmark’s official police reporting guidance, then follow the relevant sections below for banking, identity protection and consumer complaints. Keep copies of reports and reference numbers so you can follow up consistently.
Check suspicious letters and payment requests
A real company name, familiar logo or official-looking document is not enough to establish authenticity. Read our guide to company letterhead security and impersonation scams, and learn how secure business communication can help organisations make correspondence easier to verify.
Contact the claimed sender through details you find independently before taking further action. Be cautious of unsolicited recovery offers that demand an advance payment or promise guaranteed results. For incidents involving another jurisdiction, visit the country-by-country Fraud Help directory.
1. Stop Further Losses
Call 112 if urgent emergency assistance is needed. For non-emergency police assistance in Denmark, call 114.
Stop communicating with the suspected scammer and do not send more money. Contact your bank immediately if money, card details or account access are involved. Save messages, payment records and suspicious documents. If someone has remote access to your device, disconnect it from the internet and contact your bank from another trusted device.
2. Contact Your Bank or Payment Provider
Use your bank’s official app or a trusted telephone number. Explain whether a payment was unauthorised or you were deceived into approving it. Ask about securing cards and online banking, tracing transactions and any available recall or dispute process. Keep a written record of your notification and the bank’s response. Do not send money to a caller’s supposed “safe account”. Recovery depends on the circumstances and is not guaranteed.
Explain whether you approved a payment or disclosed MitID details during the scam. Ask your bank to secure affected accounts and payment cards. If MitID may be misused, follow the official MitID security process rather than instructions supplied by a caller.
3. Report the Fraud to Police
Start with the Danish Police reporting page. Many crimes can be reported online. For cases that are not covered, call 114 or contact a police station for instructions. Follow the identification and evidence requirements of the relevant form. Keep the acknowledgement and reference number.
Prepare a short timeline, payment records, recipient account details, original messages, website addresses and copies of suspicious documents. Explain how the contact began and what money or information you shared. Keep the complaint reference and any instructions for providing additional evidence.
4. Report Cybercrime and Online Fraud
The police’s Digital kriminalitet page routes reports involving telephone scams, payment-card misuse, investment and dating fraud, online buying or selling, business fraud and computer attacks. Select the category that matches your incident. If unsure, call 114. Preserve the original messages and transaction details before blocking the sender or closing an account.
5. Protect Your Identity
If MitID is at risk, use the official guidance to check suspicious activity and block compromised access: https://www.mitid.dk/hjaelp/hjaelpeunivers/mistanke-om-misbrug/?language=da-dk
Report identity fraud to police. Denmark’s citizen portal also provides practical victim guidance: https://www.borger.dk/internet-og-sikkerhed/digitale-trusler/offer-for-identitetstyveri
Notify every bank, lender, telecom provider or online platform where your identity was misused. Dispute unfamiliar accounts or debts in writing and keep the replies. Change compromised passwords from a trusted device, secure your email first and enable two-factor authentication. If an identity document is lost or stolen, contact its issuing authority about reporting, blocking or replacement.
6. Protect Your Credit
Consider adding a credit warning (kreditadvarsel) to your CPR record. This signals that extra care is needed before granting credit in your name. Use the official service and read how the warning works: https://lifeindenmark.borger.dk/apps-and-digital-services/credit-warning
A warning is not a guarantee that all identity misuse will be prevented. Contact lenders about unfamiliar applications and dispute any fraudulent agreement in writing. Continue monitoring bank activity and invoices.
7. Consumer-Protection Resources
Forbrug.dk is the public consumer portal operated by the Danish Competition and Consumer Authority. Its complaint guidance explains routes for disputes with traders: https://forbrug.dk/klagemuligheder/saadan-klager-du
Complain to the trader in writing and keep payment records and replies. Check the relevant complaint body’s scope and conditions. For suspected criminal deception, separately report to police and ask your payment provider about available disputes.
8. Employment and Immigration Fraud
Verify the employer through independently sourced contact details. Keep the job advertisement, offer letter, recruiter messages and payment requests. Report fraudulent adverts to the hosting platform. If you paid money or shared identity documents, contact your bank and police and follow the identity-protection steps above. For immigration claims, confirm the procedure and official fees with the responsible authority or consulate; a professional-looking letter does not prove that it is genuine.
Do not receive or forward money through your personal bank account for an unverified employer. Verify any work-permit claim through the destination country’s official immigration service or consulate. Preserve forged letters and payment requests for police.
Official Contacts and Telephone Numbers
Call 112 if urgent emergency assistance is needed. For non-emergency police assistance in Denmark, call 114.
Police reporting: https://politi.dk/anmeld-kriminalitet
Online crime or incident guidance: https://politi.dk/digital-kriminalitet
Consumer guidance: https://forbrug.dk/klagemuligheder/saadan-klager-du
Report the Fraud
Danish Police (Politi)
Official Sources
Received a suspicious business document?
Check whether a document issued through VerifiableLetter is authentic.
Important: This guide provides general information, not legal, financial or emergency advice. Procedures and contact details can change. Confirm requirements with the relevant authority. Reporting does not guarantee investigation, reimbursement or recovery.